HOW TO CONTACT US

1Via phone +62 21 8068 3018
2Email: support@triasmitra.com
3Our office

If you still have problems, please let us know. Thank you!

OFFICE HOURS

Mon-Fri 9:00AM - 5:00PM
Sat-Sundays by appointment only!

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We managed our own cable and customer cable, both submarine and inland. Our Managed Service activity is as follows:

Monitoring System

We have been operated monitoring system in our NOC.

For Submarine Cable :
  • The system will monitor the vessel traffic around the cable system. The monitoring team will coordinate with patrol team if we found the vessel potentially causes cable cut to conduct the expulsion.
  • The system has a historical of vessel traffic system (playback) as an evidence if a vessel causes cable cut.
  • The system also monitor our all of patrol boats to ensure that they will conduct marine patrol based on the schedule and along the cable route that has been determined.

For Inland Cable :
  • The system can detect the estimated location of cable cut.
  • The system will monitor our patrol team to ensure that they will conduct inland patrol based on the schedule and along the cable route that has been determined.

Patrol System

For Submarine Cable:
  • This year, we have been developed 10 sites of patrol system to protect our own cable system and customer cable system from any disruption that potentially causes cable cut.
  • The frequency of marine patrol will be determined based on following conditions:
  • - Customer requirement based on contract agrement
    - Volume of vessel traffic around the cable route
    - Any potential disruption inthe safety zone area
  • Marine partole coverage is +/- 140 km with starting point from BMH to the monitored cable route which is deemed as high risk zone for cable cut.

For Inland Cable :
  • We are developing Inland Service Point all around Java area to maintain our customer cable system. The Service Point location considers to the most efficient time requirements for our team mobilization to fulfill target restoration time (MTTR).

Restoration

Since 2008 Triasmitra has successfully restored our customer’s submarine cable. Most of the restoration time is faster than the SLA (Service Level Agreement). We completed some prestigious of submarine cable restoration projects from customer:

  • XL
  • Telkom
  • Moratelindo
  • PGN
For inland cable, we also have successfully restored our customer’s cable below the SLA (Service Level Agreement). We build Service Points all around Java area in a strategic location to cover customer cable route, and our team supported by inland monitoring system which can detect the estimated location of cable cut.

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