Services

Managed Services

PT Ketrosden Triasmitra Tbk offers comprehensive Managed Services to ensure fiber optic networks operate smoothly and efficiently. We provide 24/7 monitoring, proactive maintenance, and rapid repair services to maximize network uptime and performance. Our expert team handles the complexities of network management so clients can focus on their core business with confidence in their connectivity.

Network Operation Center (NOC)

24/7 Network Excellence

Our Network Operation Center (NOC) serves as the central hub for 24/7 network monitoring, fault detection, and incident management. The NOC team uses advanced tools to proactively identify and resolve issues before they impact service, ensuring maximum uptime and network stability. Our NOC is Single Point of Contact of customer for preventive and corrective maintenance activities and give information progress update of incident.

Objective

REDUCE the MTTR in Triasmitra operation

ESTABLISH a proactive fiber network management

MANAGE the fiber asset to avoid fatal failure due to cable cut

MONITOR the fiber networks and localize the fiber faults at the shortest time

DISPATCH the right workforce at right location

Benefit

Save Opex, reduction MTTR and network downtime

Anticipate service disruptions before service is affected

Simplify SLA Management

Improve troubleshooting time

Submarine Cable

Sìnce 2013 Triasmitra provides preventive and corrective submarine cable maintenance services for its own cable and customer cable system.

Our Managed Service Submarine (MS Submarine) addresses the unique challenges of undersea cable systems. We provide specialized monitoring, maintenance, and repair services for submarine fiber optic cables, including coordination with cable-laying vessels for fault location and restoration. This service ensures the resilience and continuity of Indonesia's vital submarine communication routes.

Preventive Maintenance

Submarine Cable Monitoring System

Triasmitra's Submarine cable monitoring system uses NMS (Network Management System) application systems, namely MOCIS (Monitoring Optical Cable Information System)

Monitoring Optic Cable Information System

Vessel AIS (Automatic Identification System) based monitoring system for subsea underwater cables and ship/vessel movements in real time.

Key Features & Capabilities

Vessel monitoring & tracking

Submarine cable mapping

Alerting & notification alarm with 2 alarm severity zones

Historical vessel video playback

Vessel log report

Corrective Maintenance

Submarine Cable Restoration

RESTORATION OF SHALLOW WATER < 40 M

Supply & Multipurpose Vessels

Non-DP Vessel

Professional Diver Team

Cable Grapnel Systems

RESTORATION OF SHALLOW WATER > 40 M

Supply & Multipurpose Vessels

Minimum DP2 System

Work Class ROV

Inland Cable

Sìnce 2016 Triasmitra provides preventive and corrective inland cable maintenance services for its own cable and also customer cable system.

For our Managed Service Inland (MS Inland), we focus on maintaining and optimizing inland fiber optic infrastructure. This includes scheduled preventive maintenance, rapid repair services, and performance tuning to keep inland fiber networks operating at peak efficiency. Our teams are equipped to handle complex environments, from urban centers to remote areas, guaranteeing reliable connectivity for all clients.

Preventive Maintenance

Inland Cable Monitoring System

Triasmitra's Inland cable monitoring system uses NMS (Network Management System) application systems, namely DMS (Dashboard Monitoring System)

Dashboard Monitoring System

DMS is an integrated system for monitoring our Managed Service team activities both Preventive (inland and marine patrol) and Corrective Maintenance Activities. DMS has function such as Ticketing Management System, Live Activities Monitoring System and Reporting.

Key Features & Capabilities

Information of cable system route, all assets (JB, OTB, HH, etc*) and all service point.

Real time MS team movement for inland and submarine patrol (Preventive Activities) and Corrective Activities update.

DMS provides basic report system for all data required such as MTTR, Trouble Ticket, Patrol Frequency and others.

Quality Monitoring System

QMS is a digital platform developed to monitor and maintain the quality of company assets. It enables field teams to record findings and ensure all assets meet operational standards, supporting Inland Managed Services in delivering the best service to our customers.

Key Features & Capabilities

Enables field teams to record inspections, installations, rectification, and quality audits directly via mobile with photo uploads, GPS tagging, and real-time status updates. All activities are centrally tracked through a web-based ticketing system that monitors progress, SLA compliance, and resolution history.

Provides a web-based dashboard that visualizes quality data across assets and regions, offering insights into recurring issues, performance trends, and operational metrics. This empowers management to make informed decisions and ensure service quality.

Automatically syncs mobile-submitted data to the web platform, enabling instant access to up-to-date records. Supports automated and on-demand reporting in various formats (PDF, Excel), tailored to operational needs.

Inland Patrol Service Point

We manage and maintain inland cables through 22 service points in Java and Bali, as well as 15 service points in Sumatra. This maintenance is conducted using a comprehensive approach that includes both preventive measures and repairs. We also collaborate with institutions, agencies, and other relevant parties, such as public works departments, to protect the cables from potential risks related to road development and improvement activities.